Sustain the Change
Most implementation plans end shortly after go-live. There may be a plan in place for enhanced support and possibly additional end-user training, but there are seldom any plans to assess the business impact of the implementation. As a result, after spending millions of dollars and experiencing many sleepless nights, stakeholders seldom know if their implementation has realized the intended benefits.
At Victoria Fide, we help you create a plan to monitor, measure and maintain the changes that you're aiming to obtain.
Monitor
Even in a successful implementation the realization of the anticipated benefits can be subject to the sustainability of the changes implemented by the project. If the system is not used, not used correctly, or creates significant maintenance issues, the implementation may be successful, but the project can still be a failure.
At Victoria Fide, we help you monitor organizational acceptance, business process conformity, and system health to verify that your digital transformation initiatives are successful.
Measure
How do you know the implementation that you just completed was a success? If you only measure the time and budget required to complete the implementation you may not even know if it was successful. Most companies have a set of expectations for digital transformation initiatives. These expectations were likely used to justify the cost of the initiative. If those expectations were not met, the initiative may have been a failure.
At Victoria Fide, we help you establish and measure your key performance indicators for transformation success, business process effectiveness, and transformation completeness. These metrics allow you to assess the realized value of your transformation.
Maintain
Most transformational opportunities are not realized in a single initiative. It may take several initiatives to accomplish complete and affective transformation. Even after a successful transformation, it will be necessary to transform again in the not-to-distant future to keep pace with the marketplace and competition.
At Victoria Fide, we help you develop the skills to regularly assess your opportunities for transformation and build long-range digital roadmaps and continuous improvement plans, so you can sustain the change and develop a culture of continuous improvement.
Services
Our Sustain phase includes these services in the Business IT Strategy Category
After a system is newly implemented or upgraded, there may be unexpected system health issues. During the Sustain phase, we put monitors in place to measure system performance for key processes, integration messages, and any other areas of focus that were defined as key success metrics for the project. This ensures your systems are performing well in order to fully achieve the goals defined for the project.
When companies undertake a transformational technology initiative, they often fail to consider the long-term sustainability of the initiative. Victoria Fide not only helps clients successfully complete their initiatives, but also ensures they reap benefits for years to come. We partner with clients to take the necessary steps for quick ROI, competitive advantage, and increased efficiency that will last.
Our Sustain phase includes these services in the End-to-End DX Planning and Execution Category
Many organizations struggle with aligning their projects with their overall strategic goals, resulting in ineffective and inefficient program management. We work closely with an organization’s executive and project sponsorship to provide portfolio direction, project sponsorship, and project management effectiveness and efficiency, ensuring that all projects are properly prioritized and aligned. With our help, organizations can achieve greater success in their projects, improve performance and efficiency, and experience greater ROI.
It is common for companies to question whether they are realizing the full benefits of a transformation once the DX project is complete. There may even be continued process issues or inefficiencies which can be frustrating. During the Sustain phase of our process, we provide additional Business Process Analysis services to assess the conformity to the defined business processes as well as measure the effectiveness of those processes. This results in a clear understanding of the success of the transformation as well as a clear action plan for any continuous improvement initiatives.
Our Sustain phase includes these services in the Business Process Optimization Category
It is common for companies to question whether they are realizing the full benefits of a transformation once the DX project is complete. There may even be continued process issues or inefficiencies which can be frustrating. During the Sustain phase of our process, we provide additional Business Process Analysis services to assess the conformity to the defined business processes as well as measure the effectiveness of those processes. This results in a clear understanding of the success of the transformation as well as a clear action plan for any continuous improvement initiatives.
Our Sustain phase includes these services in the Organizational Change Management Category
In many cases, companies execute on a transformational technology initiative whether or not their team is on board, resulting in low numbers of user-adoption after the transformation takes place. Victoria Fide invests in training and follows a strategic OCM plan to increase overall user adoption. Our assessments monitor the success of the transformation and the rate of employee buy-in to improve efficiency, performance, and team culture.
Although the execution of the digital transformation is complete, the long-term success of the transformation requires additional support throughout the Sustain Phase. After evaluating the assessment results, Victoria Fide partners with our clients to determine the next steps required to ensure the sustainable success of their overall business objectives.